遵化豐匯熱(re)力有限公司一(yi)直秉承著“傳遞(di)溫暖(nuan)、豐匯用(yong)(yong)心”的服務理念，并在供熱(re)工作(zuo)中(zhong)時刻踐行著這一(yi)理念。用(yong)(yong)誠心對待熱(re)用(yong)(yong)戶，熱(re)用(yong)(yong)戶會同樣回饋我們以真心，真正做到(dao)與(yu)熱(re)用(yong)(yong)戶心連(lian)心。

2016年11月(yue)24日下(xia)午，一位用(yong)熱戶在(zai)遵(zun)化(hua)(hua)市工會(hui)院內遛彎(wan)時(shi)，發現(xian)一個下(xia)水(shui)道(dao)(dao)蓋板(ban)下(xia)有嘩(hua)嘩(hua)的流水(shui)聲，該用(yong)戶當時(shi)也不能確(que)定(ding)下(xia)水(shui)道(dao)(dao)的水(shui)聲來源于(yu)哪里，但(dan)首先想到(dao)便是(shi)與暖氣管(guan)(guan)(guan)道(dao)(dao)漏水(shui)是(shi)否有關(guan)聯。隨后，該用(yong)戶第一時(shi)間找到(dao)遵(zun)化(hua)(hua)熱力公司的維修(xiu)工，領著維修(xiu)師(shi)傅前往(wang)現(xian)場下(xia)水(shui)道(dao)(dao)處查看情況。維修(xiu)師(shi)傅在(zai)打(da)開下(xia)水(shui)道(dao)(dao)蓋板(ban)后，經過(guo)觀察判斷，確(que)定(ding)該流水(shui)為熱力管(guan)(guan)(guan)道(dao)(dao)出(chu)現(xian)問(wen)題所造成的。在(zai)發現(xian)并確(que)定(ding)問(wen)題原因(yin)后，維修(xiu)師(shi)傅立即(ji)采取(qu)搶修(xiu)措(cuo)施，經過(guo)一番搶修(xiu)，最(zui)終(zhong)使熱力管(guan)(guan)(guan)網恢復正常(chang)。

第二(er)天，遵化熱力(li)公(gong)司辦(ban)公(gong)室主任朱振興(xing)與第四(si)供熱服(fu)務站站長(chang)劉亞芹帶著禮品(pin)，專程到該用戶(hu)(hu)家中表(biao)示感(gan)謝。該名熱心用戶(hu)(hu)一再表(biao)示，這樣的行為(wei)是(shi)每位熱用戶(hu)(hu)應(ying)(ying)該做的，舉手之(zhi)勞而已，每一位熱用戶(hu)(hu)都應(ying)(ying)積極與供熱公(gong)司配(pei)合，才(cai)會使供熱工作(zuo)更加順(shun)利。

正(zheng)是由于這(zhe)位用(yong)(yong)(yong)戶(hu)(hu)及時(shi)發現問題，不僅保障(zhang)了廣大熱(re)(re)戶(hu)(hu)的正(zheng)常供(gong)暖，同(tong)時(shi)為公(gong)司減少了損失，充分體現出遵化(hua)公(gong)司與(yu)熱(re)(re)用(yong)(yong)(yong)戶(hu)(hu)之(zhi)間(jian)和諧的供(gong)熱(re)(re)用(yong)(yong)(yong)熱(re)(re)關(guan)系(xi)。正(zheng)是由于熱(re)(re)心用(yong)(yong)(yong)戶(hu)(hu)對供(gong)熱(re)(re)企業(ye)的監(jian)督與(yu)鞭策，才(cai)使得供(gong)熱(re)(re)公(gong)司在供(gong)熱(re)(re)各(ge)項工(gong)作中更(geng)加細(xi)致、用(yong)(yong)(yong)心，只(zhi)有企業(ye)與(yu)用(yong)(yong)(yong)戶(hu)(hu)相(xiang)互配合協作，才(cai)能使供(gong)熱(re)(re)工(gong)作更(geng)上新(xin)臺階(jie)。